Laconias respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we keep it safe.
1. Who We Are
Laconias is a UK-based leather-goods brand that sells premium leather bags on a pre-order basis. If you have any questions about this policy, please contact us using the details at the end.
2. Information We Collect
- Order information: name, delivery address, phone number, email address, and order details you provide at checkout.
- Contact enquiries: the name, contact details, and message you send us through our contact form or via WhatsApp / email.
- Newsletter signups: your email address and consent preference.
- Usage data: anonymous statistics about how you use our website (only after you consent to analytics cookies).
3. How We Use It
- To process and fulfil your pre-orders
- To reply to your enquiries
- To send you marketing emails if you've subscribed
- To improve our website and product offering
- To meet our legal and accounting obligations
4. Legal Basis
Under the UK GDPR, we rely on the following legal bases to process your personal data:
- Contract: to fulfil orders you've placed
- Consent: for marketing emails and non-essential cookies
- Legitimate interest: to reply to enquiries and improve our service
- Legal obligation: for accounting and tax records
5. Sharing Your Data
We do not sell your personal data. We only share it with trusted service providers that help us run our business — for example, our website hosting provider (Vercel), our database provider (Supabase), our image host (Cloudinary), and delivery couriers when they need it to deliver your bag.
6. Your Rights
You have the right to:
- Ask what personal data we hold about you
- Correct or delete your data
- Withdraw consent to marketing at any time
- Object to how we process your data
- Complain to the UK Information Commissioner's Office (ICO) if you believe we've mishandled your data
To exercise any of these rights, just get in touch with us using the details below.
7. How Long We Keep Data
Order information is retained for 7 years to meet UK tax and accounting obligations. Newsletter subscribers can unsubscribe at any time — we'll remove your data on request. Contact enquiries are kept for 24 months.
8. Cookies
We use essential cookies to make the website work, and (with your consent) analytics and marketing cookies. See our Cookie Policy for details.
9. Changes to This Policy
We may update this policy from time to time. When we do, we'll change the “last updated” date at the top. If the changes are significant, we'll notify you by email or a prominent banner on the website.